Quality Assurance

Our Commitment To You

Swept Away By Serendipity is committed to quality and in fact, guarantees every job. Being an independently owned and operated company, we take a high level of pride in our work. We are dedicated to paying attention to detail from the smallest to the largest job. With an emphasis on excellence and consistency, you can rest assured the job will be done right.

Always On Call

We are always either a phone call or an email away in order to provide our clients with assistance or information when they need it.

Thorough Screening

Our specialists undergo a strict screening process including a reference check, a criminal background check, and a thorough screening of their qualifications.

Training Program

Swept Away By Serendipity has developed a training program that produces highly skilled and motivated cleaners. Our training program covers the fundamentals of cleaning, safety, and security. We emphasize consistent service and special attention to detail. Our employees get to know your building, office, or home and take ownership and pride in their work.

Supervisory Program

We have developed a job quality checking program that we’ve found is the key to consistent quality in our services. Our Field Supervisors implement scheduled checks, surprise checks, and request checks whereby they provide support and train crew members on location.